Refund policy

Last Updated: October 24, 2026

At Xcursion Offroad, our products are made to order specifically for you. Because our apparel, accessories, and other merchandise are produced on demand, we do not maintain traditional inventory and are unable to accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or simply not liking a product.

We stand behind the quality of the products we sell. If you receive a damaged, defective, or incorrect item, we want to know about it and will review your request to determine the appropriate resolution.

INTERNATIONAL, SALE AND DISCOUNTED ORDERS ARE NOT ELIGIBLE FOR RETURN, REFUND OR REPLACEMENT.

Please read this policy carefully before placing an order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, has a manufacturing issue, or contains an item that is different from what you ordered, you must notify Xcursion Offroad within 14 days of delivery. Requests after the 14 days of delivery will not be considered.

To help us review your request, please provide:

• Your order number and contact information.

• The product or products involved.

• A description of the issue.

• Clear photos showing the damage, defect, or incorrect item, when applicable.

All requests for returns, refunds, or replacements must be submitted through our Product Return Form.

Submitting a request does not guarantee approval. Each request will be reviewed to determine whether the issue qualifies for a return, replacement, or refund under this policy. We may contact you if additional information or photos are needed.

If your request is approved, we will provide instructions for the next steps. Please do not send any products back before receiving return authorization and instructions from Xcursion Offroad.

If Xcursion Offroad confirms that the issue was caused by a defective product, an incorrect item shipped, or a fulfillment error attributable to us, we will cover the applicable shipping costs necessary to resolve the issue.

RETURN ELIGIBILITY

Because our products are made to order, returns and exchanges are generally not accepted unless a product arrives damaged, defective, incorrect, or another qualifying issue is approved by Xcursion Offroad.

All returns must be approved in advance. Approval is determined on a case-by-case basis based on the circumstances of the request and the terms of this policy.

We reserve the right to request additional information or photographs before making a decision.

RETURN REQUIREMENTS

If a return is approved, Xcursion Offroad must receive the original product or products in their original packaging.

All original product labels, pack-in postcards, and other included packaging materials must also be returned.

Please ensure that the items and packaging are properly secured for shipment and follow all return instructions provided by Xcursion Offroad.

Returns that do not meet these requirements may be subject to further review and may not qualify for the requested resolution.

Do not send products back without authorization. Unauthorized returns may not be accepted or processed.

SHIPPING COSTS FOR RETURNS AND REPLACEMENTS

The purchaser is responsible for applicable shipping costs associated with orders, returns, and replacements unless the issue is determined to be the fault of Xcursion Offroad.

If a return or replacement request is approved because of a customer-related issue, the purchaser is responsible for the applicable shipping costs.

If Xcursion Offroad confirms that an issue was caused by a defective product, an incorrect item shipped, or a fulfillment error attributable to us, we will cover the applicable shipping costs necessary to resolve the issue.

For approved refunds involving customer-related issues, applicable shipping and replacement costs may be deducted from the refund amount when appropriate. Any applicable deductions will be communicated during the return review process.

Customers will not be charged applicable return or replacement shipping costs when Xcursion Offroad is responsible for the confirmed issue.

For additional information about original order shipping, delivery estimates, and shipping responsibilities, please review our Shipping Policy.

REFUNDS

If a refund request is approved, the refund amount will be determined based on the circumstances of the request and the applicable terms of this policy.

Applicable shipping or replacement costs may be deducted from an approved refund when those costs are the purchaser's responsibility. We will communicate any applicable deductions during the review process.

When Xcursion Offroad is responsible for a confirmed product or fulfillment issue, applicable shipping and replacement costs necessary to resolve the issue will not be charged to the purchaser.

Refunds are not guaranteed and are subject to review and approval.

Where a return is required, the refund may be processed after the returned product or products have been received and inspected, as applicable.

Once your return, refund, or replacement has been processed, you will receive an email notification confirming that the process has been completed.

After a refund has been issued, please allow time for your payment provider or financial institution to reflect the funds in your account. Processing times may vary depending on the payment method and financial institution.

REPLACEMENTS

If your request is approved, Xcursion Offroad may offer a replacement or another appropriate resolution based on the circumstances of the issue.

Replacement eligibility is determined on a case-by-case basis. Approval of a return request does not automatically guarantee a replacement or refund.

The purchaser is responsible for applicable replacement shipping costs unless the replacement is necessary to resolve an issue determined to be the fault of Xcursion Offroad.

If Xcursion Offroad confirms that a defective product, incorrect shipment, or fulfillment error was caused by us, we will cover the applicable shipping costs necessary to resolve the issue.

Any approved replacement will be subject to the instructions and conditions communicated by Xcursion Offroad.

WRONG SIZE OR ORDERED THE WRONG ITEM

Please carefully review the size charts, product descriptions, color options, and other product information before placing your order.

Because our products are made to order, we generally cannot accept returns or exchanges for incorrect size selection, incorrect color selection, ordering the wrong product, or other customer ordering errors.

We do not maintain a traditional inventory of returned merchandise that can be restocked and resold. Accepting these types of returns would require us to absorb the cost of products produced specifically for individual orders.

For this reason, please review your selections carefully before completing your purchase.

CHANGE OF MIND OR UNWANTED ITEMS

We generally cannot accept returns or exchanges simply because you changed your mind, no longer want a product, or are dissatisfied with the style, fit, color, or appearance of an item that was correctly produced according to your order.

Because each item is produced on demand, these products cannot simply be returned to inventory and resold.

This restriction does not prevent you from submitting a request if your item is damaged, defective, incorrect, or otherwise qualifies for review under this policy.

SIZING AND PRODUCT VARIATIONS

We strongly encourage you to review the size chart provided on each product page before ordering. When in doubt, compare the listed measurements to a similar garment you already own.

Sizing can vary slightly between products and manufacturers. Minor variations in measurements, color, placement, or appearance that fall within normal manufacturing tolerances do not necessarily constitute a defect.

If you believe a product has a manufacturing defect or falls outside reasonable product specifications, please submit a request through our Product Return Form within 14 days of delivery. Requests submitted after the 14 days of delivery will not be considered.

ORDER CHANGES AND CANCELLATIONS

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled after submission.

If you need to make a change to your order, contact us as soon as possible after placing it. We will do our best to accommodate your request if production has not yet begun.

Once production has started, changes and cancellations may no longer be possible.

SHIPPING ISSUES

If your package arrives damaged, appears to have been lost, or was incorrectly delivered, please contact us as soon as possible so we can investigate the issue and determine the appropriate next steps.

For damaged products or incorrect items, please submit a request through our Product Return Form and include your order details and supporting photos when applicable.

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and the carrier before contacting us.

If an order contains multiple products or shipments, please review the tracking information for each package, as items may ship separately and arrive at different times.

Lost, delayed, or incorrectly delivered packages will be reviewed based on the available information and circumstances. A package marked as delivered but not received does not automatically qualify for a refund or replacement.

Shipping delays and delivery estimates are addressed in our Shipping Policy.

HOW TO SUBMIT A REQUEST

To request a return, refund, or replacement:

1. Visit our Product Return Form.

2. Complete the required fields with your order information and the reason for your request.

3. Upload supporting photographs or other requested information, when applicable.

4. Submit the form and wait for Xcursion Offroad to review your request.

5. If approved, follow the return or replacement instructions provided.

Please do not ship products back until your request has been approved and you have received instructions from Xcursion Offroad.

Once your return, refund, or replacement has been processed, we will send you an email notification.

OUR COMMITMENT TO YOU

While we cannot accept returns for sizing mistakes, customer ordering errors, or buyer's remorse in most circumstances, we want you to feel confident ordering from Xcursion Offroad.

If there is a genuine problem with a product we sent you, we want to know about it and will review your request to determine the appropriate resolution.

Our goal is simple: build gear worth taking along when the road ends.

CONTACT US

If you have questions about this policy or your order, please visit our Contact Us page.

For damaged, defective, or incorrect items, please submit a request through our Product Return Form and include your order number and supporting photographs when applicable.

Xcursion Offroad reserves the right to evaluate return, refund, and replacement requests on a case-by-case basis, subject to applicable law.

We may update this policy as our business and product offerings evolve. Any updates will be published on this page.

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