Refund policy

Effective Date: August 17, 2026

At Xcursion Offroad, our products are made to order specifically for you. Because our apparel, accessories, and other merchandise are produced on demand, we do not maintain traditional inventory and are unable to accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or simply not liking the product.

That said, we absolutely want you to be happy with your Xcursion Offroad gear and we stand behind the quality of the products we sell.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, has a manufacturing issue, or you received an item that is different from what you ordered, please contact us within 14 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos showing the damage, defect, or incorrect item

Once we review the issue, we will work with you to determine the appropriate resolution. If the issue is confirmed to be the result of a manufacturing defect, damage during fulfillment, or an error on our part, we will arrange for a replacement or other appropriate resolution at no additional cost to you.

WRONG SIZE OR ORDERED THE WRONG ITEM

Please carefully review the size charts and product information before placing your order.

Because our products are made to order, we cannot accept returns or exchanges for incorrect size selection, incorrect color selection, ordering the wrong product, or other customer ordering errors.

We do not have a traditional inventory of returned merchandise that can be restocked and resold, so accepting these types of returns would require us to absorb the cost of products that were produced specifically for an individual order.

For this reason, all orders should be carefully reviewed before completing your purchase.

CHANGE OF MIND OR UNWANTED ITEMS

We are unable to accept returns simply because you changed your mind, no longer want the product, or are not satisfied with the style, fit, color, or appearance of an item that was correctly produced according to your order.

Because each item is produced on demand, these products cannot simply be returned to inventory and resold.

SIZING

We strongly encourage you to review the size chart provided on each product page before ordering. When in doubt, we recommend comparing the measurements to a similar garment you already own.

Please note that sizing can vary slightly between different products and manufacturers. Minor variations in measurements, color, placement, or appearance that fall within normal manufacturing tolerances do not constitute a defect.

ORDER CHANGES & CANCELLATIONS

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled after submission.

If you need to make a change to your order, please contact us as soon as possible after placing it. We will do our best to accommodate your request if production has not yet begun.

SHIPPING ISSUES

If your package arrives damaged, or if you believe an item was lost or incorrectly delivered, please contact us as soon as possible so we can investigate the issue and determine the appropriate resolution.

OUR COMMITMENT TO YOU

While we cannot accept returns for sizing mistakes or buyer's remorse, we want you to feel confident ordering from Xcursion Offroad.

If there is a genuine problem with the product we sent you, we want to know about it and will work with you to make it right.

Our goal is simple: build gear worth taking along when the road ends.

CONTACT US

If you have a question about your order or believe you received a damaged, defective, or incorrect item, please contact us through our Contact Us page and include your order number and photos when applicable.

Xcursion Offroad reserves the right to evaluate each return, replacement, or refund request on a case-by-case basis and to update this policy as our business and product offerings evolve.