Shipping policy

Last Updated: October 24, 2026

At Xcursion Offroad, our products are made and fulfilled through trusted production partners. Because different products may be fulfilled by different facilities, processing and delivery times can vary by product.

Order Processing

Most orders are processed and sent to production shortly after they are placed. Production and fulfillment times vary depending on the product, fulfillment facility, order volume, and time of year.

Once your order has been fulfilled and shipped, you will receive a shipping confirmation with tracking information when available.

Because our products are made to order, we cannot guarantee that changes or cancellations can be accommodated after an order has been submitted. Please review your order and shipping information carefully before completing your purchase.

Shipping Times

Shipping times begin after your order has completed production and has been handed over to the carrier. Delivery times are estimates and are not guaranteed.

Actual delivery times may vary due to:

• Product availability and production time

• Fulfillment location

• Shipping destination

• Carrier delays

• Weather and other circumstances beyond our control

• Peak holiday and promotional periods

Please allow time for production and shipping when placing your order, particularly during holidays and periods of high demand.

Multiple Fulfillment Partners

Because Xcursion Offroad products may be fulfilled by different production partners, items purchased in the same order may ship separately and arrive at different times.

If your order contains products fulfilled by multiple suppliers, you may receive several packages and separate tracking notifications.

If you believe an item is missing from your order, please check the tracking information for each shipment before contacting us. If an item appears to be missing, incorrectly fulfilled, or not shipped, contact us so we can review the situation.

Shipping Costs

Standard shipping rates apply to orders unless otherwise stated at checkout or as part of a specific promotion.

We offer free shipping on qualifying bundles totaling $75 or more. Free shipping offer for US orders only. Free shipping may also be offered as part of special promotions or limited-time offers. Eligibility and applicable terms will be communicated as part of the relevant offer.

Shipping charges for the original order are separate from shipping costs associated with returns or replacements.

The purchaser is responsible for applicable shipping costs associated with an order, return, or replacement unless the issue is determined to be the fault of Xcursion Offroad.

If a return or replacement is requested because of a customer-related issue, and the return or replacement is approved under our Refund Policy, the purchaser is responsible for the applicable replacement and/or shipping costs.

If Xcursion Offroad confirms that an issue was caused by a defective product, an incorrect item shipped, or a fulfillment error attributable to Xcursion Offroad, we will cover the applicable shipping costs necessary to resolve the issue.

Any applicable shipping costs or refund deductions will be communicated during the return or replacement review process, as appropriate.

For return eligibility, refund conditions, and additional requirements, please review our Refund Policy.

Tracking Your Order

When your order ships, we will provide tracking information when it is available. Please allow some time for the carrier's tracking system to update after the package has been shipped.

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.

If you still cannot locate your package, contact us at support@xcursionoffroad.com and include your order number and tracking information. We will review the circumstances and help determine the appropriate next steps.

A package marked as delivered but not received does not automatically qualify for a refund or replacement. Each situation will be reviewed based on the available information and applicable policies.

Lost, Delayed, or Incorrectly Delivered Packages

If your package appears to be lost, has been delivered to the wrong address, or has not arrived within the expected delivery timeframe, please contact us so we can review the situation.

We may need to investigate the shipment with the carrier or fulfillment partner before determining the appropriate resolution.

Any replacement or refund will be evaluated based on the circumstances, the findings of the investigation, and our applicable policies.

Please ensure that your shipping address and contact information are accurate and complete when placing your order. Xcursion Offroad is not responsible for delivery issues resulting from incorrect or incomplete shipping information supplied by the purchaser, except where the issue is otherwise determined to be the fault of Xcursion Offroad.

Delays

Xcursion Offroad is not responsible for shipping delays caused by carriers, weather, natural disasters, incorrect or incomplete shipping information provided by the purchaser, or other circumstances outside our control, except where applicable law requires otherwise.

During holidays, major sales events, or periods of unusually high demand, production and delivery times may be longer than usual.

Shipping and delivery estimates are provided for planning purposes and do not constitute a guarantee of delivery by a specific date.

If your order experiences a significant delay or you have concerns about its status, please contact us for assistance.

Returns and Replacement Shipping

All returns must be approved in advance by Xcursion Offroad. Please do not send products back without receiving return instructions from us.

If your return or replacement request is approved, you must follow the instructions provided by Xcursion Offroad.

For approved returns, Xcursion Offroad must receive the original product(s) in their original packaging, including product labels, pack-in postcards, and other included packaging materials.

The purchaser is responsible for applicable return and replacement shipping costs unless the issue is determined to be the fault of Xcursion Offroad. When Xcursion Offroad is responsible for a confirmed product, shipping, or fulfillment error, we will cover the applicable shipping costs necessary to resolve the issue.

Approved refunds may be subject to applicable shipping or replacement cost deductions in accordance with our Refund Policy. Any applicable deductions will be communicated as part of the review process.

To submit a return, refund, or replacement request, please complete our Product Return Form.

Please review our Refund Policy for complete details regarding return eligibility, reporting deadlines, refunds, replacements, and other requirements.

Questions About Your Order

If you have questions about the status of your order, shipping, tracking, or a potential delivery issue, please contact us at support@xcursionoffroad.com.

When contacting us, please include your order number and any relevant tracking information so we can assist you as quickly as possible.

For damaged, defective, or incorrect items, please submit your request through our Product Return Form and follow the instructions provided.

Thank you for choosing Xcursion Offroad and supporting our adventure-driven brand.

Explore • Ride • Escape